The Aetna CVS OTC order online service simplifies access to health and wellness products. Aetna members can use their over-the-counter (OTC) benefits to shop from home. This service, powered by CVS Health, covers items like vitamins and pain relievers.
This program is part of many Aetna Medicare Advantage and Medicaid plans. It offers a monthly or quarterly allowance for approved products. Members can order online, by phone, or in-store at participating CVS locations.
With free shipping and a user-friendly platform, it’s a convenient option. This guide explores how to use the service, eligible products, and tips to maximize benefits. Let’s dive into how Aetna CVS OTC order online works in 2025.
Understanding the OTC Benefit
Aetna’s OTC benefit allows members to purchase health products without a prescription. It’s included in many Medicare Advantage and Medicaid plans. The allowance varies by plan, often ranging from $25 to $65 monthly or quarterly.
Eligible items support everyday health needs. These include vitamins, cold remedies, and first aid supplies. Members can check their plan’s Evidence of Coverage for specific details.
The benefit is managed through CVS Health’s OTC Health Solutions. Members can shop online, by phone, or at CVS stores. Unused allowances typically don’t roll over, so plan purchases wisely.
How to Access the OTC Benefit
To use the OTC benefit, members need an Aetna member ID. Create an account on the CVS OTC Health Solutions website or app. This requires your member ID, email, and personal details.
The CVS OTC Health Solutions app is available on the App Store and Google Play. It lets you browse products, check your balance, and track orders. The app offers real-time updates for convenience.
You can also call 1-844-428-8147 (TTY: 711) to order by phone. Representatives are available 8 AM to 8 PM local time, excluding federal holidays. An automated system is available 24/7.
Aetna CVS OTC Order Online: Step-by-Step Process
The Aetna CVS OTC order online process is straightforward. Visit cvs.com/otchs/myorder and log in or register. You’ll need your Aetna member ID and email address.
Browse the online catalog for eligible products. Add items to your cart, ensuring they don’t exceed your allowance. Complete checkout, and products are delivered with free shipping.
The platform shows your remaining balance. Track orders and view transaction history online or via the app. If an item exceeds your allowance, you’ll pay the difference out-of-pocket.
Eligible Products and Categories
The OTC catalog includes a wide range of health products. Common items are pain relievers, allergy medications, and digestive health aids. Many plans cover CVS Health brand and national brands.
Some plans include grocery items like healthy snacks. Categories also cover oral care, first aid, and personal care products. Check the catalog for a full list of approved items.
Not all products are available in-store. Online shopping often offers a broader selection. Always verify eligibility to ensure your benefit covers the item.
Shopping Options Compared
| Method | Key Features | Best For |
|---|---|---|
| Online | Free shipping, wide selection, app access | Convenience, home delivery |
| Phone | Guided assistance, 24/7 automated system | Those preferring personal support |
| In-Store | Immediate access, limited selection | Urgent needs, in-person shopping |
Benefits of Online Ordering
Online ordering offers unmatched convenience. Shop anytime from home, avoiding store visits. The CVS OTC Health Solutions website and app are user-friendly.
Free shipping eliminates extra costs. The online catalog is comprehensive, often including more items than stores. Real-time balance updates help manage your allowance.
The app allows barcode scanning in-store to check eligibility. This ensures you select approved items. Online orders typically arrive within 5 business days.
In-Store and Phone Alternatives
In-store shopping is ideal for immediate needs. Not all CVS locations accept OTC benefits, so check the store locator on cvs.com. Present your member ID at checkout.
Phone orders suit those who prefer assistance. Call 1-844-428-8147 (TTY: 711) for help from a representative. The automated system allows 24/7 ordering.
Both options complement online shopping. Choose based on urgency and preference. Online ordering remains the most flexible for most members.
Tips to Maximize Your OTC Benefit
- Check Your Allowance: Log in to see your balance before shopping.
- Review the Catalog: Browse regularly for new eligible items.
- Plan Purchases: Use your allowance each period, as it doesn’t roll over.
- Shop Online: Take advantage of free shipping and broader selection.
Plan-Specific Details
OTC benefits vary by plan. Aetna Medicaid plans, like those in Florida, may offer $65 monthly. Medicare Advantage plans might provide quarterly allowances, often $25-$100.
Some plans exclude certain items, like alcohol or gift cards. Review your Evidence of Coverage or call Aetna at 1-800-282-5366 (TTY: 711) for specifics. The CVS app or website clarifies your plan’s details.
Dual-eligible members with Medicare and Medicaid may have unique benefits. These often include higher allowances or additional covered items. Confirm eligibility with your plan documents.
Managing Your Account
Create an account at cvs.com/otchs/myorder for full access. Use your Aetna member ID and email to register. A confirmation email activates your account.
The portal tracks your balance and order history. Update personal details as needed. Contact 1-888-628-2770 (TTY: 711) for account issues, Monday to Friday, 9 AM to 8 PM.
The app enhances account management. Scan products, check eligibility, and monitor spending. It’s a one-stop tool for staying organized.
Common Challenges and Solutions
Some members face issues with app navigation. If the app logs you out, try the website or call support. Ensure your member ID is correct during registration.
Product availability varies by plan and region. If an item isn’t covered, check the catalog or contact support. Online prices may differ from in-store, so compare options.
High call volumes occur at month’s start and end. Try calling mid-month or use the automated system. Online ordering avoids wait times.
Integration with CVS Health
Aetna, part of CVS Health, leverages CVS’s vast network. Over 7,500 CVS stores accept OTC benefits. The partnership ensures reliable delivery and quality products.
MinuteClinic locations offer $0 copay services for some plans. These include vaccines and urgent care, complementing OTC benefits. Check your plan for eligibility.
CVS’s supply chain supports fast delivery. Products meet high safety standards, ensuring trust. This integration makes Aetna’s OTC program seamless.
Summary
The Aetna CVS OTC order online service offers a convenient way to use your health benefits. Members can shop for approved products like vitamins and first aid supplies using a monthly or quarterly allowance. With free shipping, a user-friendly app, and multiple shopping options, it’s easy to manage your health needs. Check your plan’s Evidence of Coverage for details and maximize your benefit by planning purchases. This program, backed by CVS Health, ensures accessibility and quality for Aetna members in 2025.
FAQ
What is Aetna CVS OTC order online?
It’s a service for Aetna members to buy over-the-counter products online using their plan’s allowance. Eligible items include vitamins, pain relievers, and more. Shop at cvs.com/otchs/myorder or via the CVS OTC Health Solutions app.
How do I start using the OTC benefit?
Register at cvs.com/otchs/myorder with your Aetna member ID and email. Browse the catalog, add items to your cart, and check out. Free shipping is included for online orders.
What products are covered by the OTC benefit?
Covered items include pain relievers, vitamins, first aid supplies, and some healthy snacks. Check the CVS OTC catalog for your plan’s eligible products. Availability varies by plan.
Can I shop in-store instead of online?
Yes, use your OTC benefit at participating CVS stores. Check the store locator on cvs.com to confirm eligibility. Present your member ID at checkout.
What if my allowance doesn’t cover an item?
You’ll pay the difference out-of-pocket for items exceeding your allowance. Track your balance on the CVS website or app. Unused allowances typically don’t roll over.